FAQ
📋 FAQ – My Wedding Journey
Welcome to My Wedding Journey's FAQ page. Here, we've compiled answers to common questions about our products, ordering process, shipping, returns, payments, and more. If you need further assistance, feel free to contact us at:
📧 Email: shop@myweddingjourney.com
📞 Text/Call: (301) 532-7161
🛍️ Ordering & Products
Q: Are your products made to order?
A: Yes, all our products are made to order. We collaborate with multiple print-on-demand providers to ensure quality, customization, and uniqueness in every product.
Q: Can I customize my order?
A: Many of our items offer customization. Please check the specific product page for available personalization options.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. It may take up to 24 hours for tracking to activate.
🚚 Shipping
Q: What are your shipping times and costs?
A: Orders are typically processed within 3–5 business days. Shipping via USPS takes 2–5 business days. Rates are based on order total:
- $0 – $50.00: $7.89
- $50.01 – $100.00: $9.89
- Over $100: Free Shipping
Q: Do you ship internationally?
A: No, we currently ship only within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. Territories.
Q: What if I didn’t receive my order?
A: If your order hasn’t arrived within the expected timeframe, contact us at shop@myweddingjourney.com with your order number. We’ll help you track it down.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original packaging, and include proof of purchase.
Q: How do I initiate a return?
A: Email us at shop@myweddingjourney.com. If your return is accepted, we’ll send a return label and instructions.
Q: Are there any items that cannot be returned?
A: Yes. We do not accept returns on:
- Custom or personalized items
- Digital products or gift cards
- Perishable goods, hazardous materials, or flammable liquids/gases
Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll notify you. If approved, you’ll receive a refund to your original payment method within 10 business days (minus return shipping).
💳 Payments
Q: What payment methods do you accept?
A: We accept the following:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
- Venmo
🔐 Privacy & Security
Q: How do you handle my personal information?
A: We are committed to protecting your privacy. Your data is collected and used only as outlined in our Privacy Policy, including for order fulfillment, account management, marketing (with opt-out options), and fraud prevention. We do not knowingly collect children's data.
📦 Cancellations & Damages
Q: Can I cancel or change my order?
A: We begin production quickly. If you need to cancel or change your order, contact us ASAP at shop@myweddingjourney.com. Cancellation is only possible if production has not started.
Q: My item arrived damaged or incorrect — what do I do?
A: Email us with your order number and photos of the damaged/incorrect item. We’ll arrange a replacement at no cost.
Q: My item looks different from the listing. What should I do?
A: While rare, defects can occur. Please send photos and your order ID to shop@myweddingjourney.com for review and resolution.
📬 Contact Us
If you have additional questions, reach out anytime:
Email: shop@myweddingjourney.com
Text/Call: (301) 532-7161
Mailing Address:
My Wedding Journey
9466 Georgia Ave, PMB 2013
Silver Spring, MD 20910